Frequently Asked Questions

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Where do I put the promotion code I have?

You need to type this in the URL bar. i.e.

What do I do if I have selected the incorrect start issue?

Either call Customer Services on 01507 529529 or email and we will be able to look into this for you. Customer Services is open Monday to Friday 8:30am to 5pm.

Why can I not renew a gift subscription online?

If you renew a gift subscription online it changes the receivers details to the payers details. Please call our Customer Services Team for help renewing a gift subscription on 01507 529529 Monday to Friday 8:30am to 5pm.

What do I need to do when I clicked renew in My Account area?

You will need to choose which country the subscription is going to. Then, which subscription type you would like, digital or print, and how many issues you would like. Add this to your basket. You will need to review your basket and pay for your subscription at the checkout.

I'm trying to renew a gift subscription but it will not let me log on..

There is a little note to say online that it isn't possible to renew a gift subscription online. If you would like to call Customer Services on 01507 529529, we will be able to assist you with your renewal.

How do I cancel my magazine subscription?

We are sorry to be losing you as a valued subscriber. Please do let us know why you are cancelling when you speak to us or email us.
The quickest way to cancel your subscription is to either call our Customer Services team on 01507 529529 or email and we will be able to look into this for you. Customer Services is open Monday to Friday 8:30am to 5pm.
If you are cancelling a Direct Debit we advise that it is best to also cancel the Direct Debit with your bank or building society as well as contacting us.

Shows and Events...

I didn't get an email after I bought my tickets

Contact our customer service team on 01507 529529 and we can check your email and order details

How do I get my e-tickets

A PDF of your tickets is attached to the confirmation email you need to bring along with you to gain entry. Either print the e-ticket(s) off or bring a device to display the QR code on the e-tickets.

Your Shopping Basket...

Did you know if you are already a customer of ours you can save your shopping basket contents by logging in?

To save the content of your shopping basket login and your basket is automatically saved as you add items to it. The basket is saved for a month.

Digital Products...

I didn't get a confirmation email after I bought my digital bookazine with how to activate it

Contact our customer service team on 01507 529529 and we can check your email and order details

My email address is not recognised when I try to activate

PocketMags requires the same email address that you used with you order.

I can't see the latest issue in my PocketMags account

Contact our customer service team on 01507 529529 and we can check the latest issue on sale date.

Where can I get find all the apps?

You can find all our apps here:

Open the app and sign in with your PocketMags ID to see the issues available to you.

Will I get an email when a new issue is available?

Our digital partners, PocketMags, have introduced a notification centre where users can opt into emails when new issues are released. If you have an account with PocketMags you can find out more by visiting:



Coronavirus (COVID-19) - Latest information on our services

Update on UK delivery

We are aware that UK delivery for some subscribers is taking a little longer than usual. Please allow up to an additional seven days.

In response to the ongoing situation surrounding the Covid-19 pandemic, we wanted to keep you updated regarding the measures we are taking to ensure we can continue to deliver your magazines.

To ensure that business continues as usual, we are in regular contact with our print and distribution suppliers.

We will do our best to communicate to you if there should be a change in this situation - please check your emails from us and refer to for announcements that may relate to your subscription. You can also keep up to date with news via our Facebook page.

If the situation develops so that we are unable to deliver your printed magazine to you, we will of course extend your subscription by the number of missing issues - there is no way that you'll miss out! While possible we will also send a digital issue of your magazine so that you can keep up to date - this will of course be free of charge.

At the moment, it is business as usual and we are not expecting any disruption in service. However, with the continuous fast-paced developments we are facing, we wanted to keep you up-to-date on how you can expect things to pan out.

Thank you for your continued support - we hope that we can continue delivering your favourite magazine and provide a little bit of entertainment and enjoyment during these unprecedented times for us all.

Stay safe

Classic Magazines