Frequently Asked Questions

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Subscriptions Shows & Events Basket Digital

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Where do I put the promotion code I have?

You need to type this in the URL bar. i.e.

What do I do if I have selected the incorrect start issue?

Either call Customer Services on 01507 529529 or email and we will be able to look into this for you

Why can I not renew a gift subscription online?

If you renew a gift subscription online it changes the receivers details to the payers details.

What do I need to do when I clicked renew in My Account area?

You will need to choose which country and then which subscription type with digital or print and then how many issues you would like. You then need to add this to your basket. You will need to view your basket and pay for your subscription.

I'm trying to renew a gift subscription but it will not let me log on..

There is a little note to say online that it isn't possible to renew a gift subscription online. If you would like to call Customer Services on 01507 529529, we will be able to assist you with your renewal.

Shows and Events...

I didn't get an email after I bought my tickets

Contact our customer service team on 01507 529529 and we can check your email and order details

How do I get my e-tickets

A PDF of your tickets is attached to the confirmation email you need to print this and bring along with you to gain entry

Your Shopping Basket...

Did you know if you are already a customer of ours you can save your shopping basket contents by logging in?

To save the content of your shopping basket login and your basket is automatically saved as you add items to it. The basket is saved for a month.

Digital Products...

I didn't get a confirmation email after I bought my digital bookazine with how to activate it

Contact our customer service team on 01507 529529 and we can check your email and order details

My email address is not recognised when I try to activate

PocketMags requires the same email address that you used with you order.

I can't see the latest issue in my PocketMags account

Contact our customer service team on 01507 529529 and we can check the latest issue on sale date.

Where can I get find all the apps?

You can find all our apps here:

Open the app and sign in with your PocketMags ID to see the issues available to you.

Will I get an email when a new issue is available?

Not at the moment but we are looking at the best way to achieve this. Activate push notifications to get an alert as new issues go live.

Didn't quite answer your question? Reach out to our friendly Customer Service and we'll gladly lend a hand!

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